Legal
Returns.
Everything is approved before it ships. After that, there is no way back.
Before dispatch
We receive the piece, check it, and send you photos and video. If you want, we go through it together on a video call. If you do not approve it, it does not ship.
After dispatch
Once it ships, we do not accept returns. An international return costs more than the piece and takes weeks: it would not be honest to promise otherwise.
If the problem is mine
Wrong piece, different from what was agreed, or a defect from origin: I cover it. Full refund or replacement, your choice.
If it is damaged in transit
We talk. Usually a refund; sometimes partial compensation plus a reship.
Customs
Local duties are on you and are not refundable.